Privacy Policy

This document specifies how TravelPapa Private Tour Guides website handles the data, which identifies you and forms the part of TravelPapa’s Terms and Conditions document. TravelPapa Private Tour Guides aims to protect the privacy of its users’, both guides and travelers, and all the information they are providing on the website. Thus, all the following statements describe the privacy practices that are applied on TravelPapa Private Tour Guides platform. By providing your personal information on this website, you automatically agree to all the statements of this privacy policy and agree to indicate all of your personal details according to the following statements.

1 Collection of Information

TravelPapa Private Tour Guides collects the personally identifiable information, provided by its users, both travelers and guides, including the first name, last name, age and date of birth, email address and contact numbers in order to authenticate its members and to send different emails and notifications, related to the website, its changes, events, bookings and other related updates. Even though a user`s age is required while completing the registration of his or her profile, a user`s birthday is never displayed at his or her profile page and is never shared to other users or unregistered visitors. The date of birth is required by TravelPapa Private Tour Guides only in order to make sure that the user is 16 years old or more and to send our greetings to him or her on this day. Similarly, just like the date of birth, a member`s email address, mobile phone number and Skype account is never displayed anywhere on the website and is never shared to other users or unregistered visitors of TravelPapa Private Tour Guides. All the members of TravelPapa Private Tour Guides communicate with each other only through its service without disclosing their email addresses, phone numbers or any other contact information. TravelPapa Private Tour Guides also collects other information for its members profiles, including member`s current location, his or her hometown, gender and any other travel-related information to complete the registration and to fill in a member’s profile page. This information, as well as a member`s photo galleries, his or her first name and last name, age and the languages a member is speaking, is displayed and shared with other members and visitors in order to facilitate the interaction on the website. All the members of TravelPapa Private Tour Guides website can add, edit or remove their profile information and other content of their profile page, including photos and videos at any time by logging into their account. Nevertheless, members do not have the option of deleting their account from the website. However, it can be removed by your request.

2 Use of Information and Sharing

Any visitor of the TravelPapa Private Tour Guides website, even not the registered one, can view your profile information and photos that you have uploaded to your travel galleries on the website. At the same time we do not display your email address, mobile phone number or any other contact information on any page of TravelPapa Private Tour Guides website. We use your indicated e-mail address in order to send you different informative letters and/or notifications. If you have a number of unread messages from other users, waiting for you in your inbox and you have not been logged in to your account within an extended period of time, TravelPapa Private Tour Guides team may contact you via your registered email address and/or SMS in order to notify you about the unread messages. In case, when you have got new messages, related to your bookings’ information, the copy of these messages will be sent to your email address and inbox of your profile account. After you have joined TravelPapa Private Tour Guides website, you can create your own profile account and set your profile information, including your personal information and travel photos, which will be displayed both to the registered website users and unregistered persons in order to enable you to connect with other members of TravelPapa Private Tour Guides platform. While using TravelPapa Private Tour Guides service, you may form conversations and disputes, send messages, make searches and provide information from various channels and social networks. We collect this information so that we can provide you the convenient service and offer your personalized features. We retain all that information so that you can always return to view all of your prior messages that you have ever sent to guides or any other users of TravelPapa Private Tour Guides website if it is needed or easily see all of your bookings or your wishlist items. As TravelPapa Private Tour Guides can not control all the actions of other users with whom you may ever interact while using the website and/or decide to share your personal details or any other information, TravelPapa Private Tour Guides does not guarantee that the content, provided by you and posted on the website will not be viewed by unauthorized and/or unregistered persons. That is why you accept that you are aware of posting your content at your own risk and understand that TravelPapa Private Tour Guides is not responsible for circumvention of any security measures contained on TravelPapa Private Tour Guides platform. After you have joined TravelPapa Private Tour Guides project as a guide or as a traveler, you agree and warrant to post only your own personal details and information, unique content and travel photos that belong to you only and that were not stolen by you from any other users, galleries or any other websites. After you have finished creating your travel gallery, you are always asked to tick off the statement, which confirms that all the added to your travel gallery photos belong to you only or, at least, that you have the right to publish third-party photos to TravelPapa Private Tour Guides website or any other website in general. Otherwise, you take upon yourself the responsibility in case, if the stolen photos uploaded by you to TravelPapa Private Tour Guides will be disclosed by their real owners. Also TravelPapa Private Tour Guides may share its private guides’ profiles and their best tours and excursions in its social media profiles, including the Facebook group or even mention them in TravelPapa Private Tour Guides weekly newsfeed posts in order to promote the private guides’ excursions and offers, provided on TravelPapa Private Tour Guides and the services of the website in general.

3 E-mail and Notifications

TravelPapa Private Tour Guides sends various e-mails, notifications, alerts and instant messages to its members, related to any changes made on the website and their profiles, including new bookings, booking cancellations, messages in inbox, messages from moderator and so on. Also, sometimes TravelPapa Private Tour Guides sends newsletters about new features of the website to its members.

4 Removal of details and editing

After you have registered on TravelPapa Private Tour Guides and have successfully authorized your profile account, you may edit your personal information by adding more contact details, including the additional phone number or Skype, select the languages you are speaking, add your video introduction and many other things.You may change or modify any of your account information, though you can not remove the details, that are indicated in the obligatory fields. Every time you add and/or edit your profile account information, such as excursion details (as a guide) and travel galleries (both as traveler or guide), TravelPapa Private Tour Guides moderators will have to check your added information and either approve it, if it relates to all the TravelPapa Private Tour Guides’ requirements or decline it in case if it is incomplete or inappropriate. In both cases the user will be informed via his profile inbox and/or e-mail about the changes of his/her status of galleries/excursions. Once registered on TravelPapa Private Tour Guides website, you can not delete your account. However, it may be removed by your request.

5 Changes in Privacy Policy

TravelPapa Private Tour Guides reserves the right to change and/or modify this Privacy Policy and all of its statements anytime it is needed. In that case, TravelPapa Team will upload all of these changes and/or modifications to this document and inform you about them via our newsfeed posts, Facebook group “TravelPapa: Private Tour Guides”, email and/or via any other sources that we will consider suitable, so that you could always stay up to date on what TravelPapa Private Tour Guides is working on, what kind of information we collect and what for, how we use and protect it, and under what circumstances (if there are any) we disclose it. Every user of TravelPapa Private Tour Guides platform should be aware of any possible changes and/or modifications of these Privacy Policy document and its statements, so, please, review them frequently.

6 Contacting TravelPapa Private Tour Guides

If you have any questions about this privacy statement, the practices of TravelPapa Private Tour Guides website or any other things, you can always contact TravelPapa Ptivate Tour Guides and our support team, which is available 24 hours a day,7 days a week will answer you and help with all of your questions within an hour.

7 Credit card safety

We are confident that your credit card transactions will be secure on every online purchase. We want you to feel safe and secure, when booking your travel with us online. For this reason, we use a sophisticated technology to encrypt your credit card and other sensitive information when you make reservations for flights, hotels or rental cars, or when purchasing any other travel related product. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the Internet. Once received, your credit card information is not transmitted over the Internet again. On the passenger information and payment pages, the address bar changes from http:// to https://, this assures you that your information is encrypted and secure.
There are times that we will request that you fill out a credit card authorization form, usually if the billing address does not verify for credit card approval, or for International or 3rd party transactions.

8 Our guarantee

Even with the very best protection policies and safeguard procedures in place, there is always the remote possibility of fraud. If you believe unauthorized use of your credit information has occurred, follow the reporting procedures defined by your credit card's issuing bank and contact us immediately.

9 Privacy

We are very concerned about protecting the privacy of our customers. Any personal data collected from you is used to secure a reservation with third party vendors such as airlines, hotels, car rental companies, tour operators, travel insurance companies, or any other related travel product provider. We will not modify, copy, distribute, transmit, license, sell or redistribute any of your personal profile information. Customer comments or testimonials will not be used without written consent. Customers have direct online access to review, update, correct or discontinue their personal profiles at any time.

10 What personal information is gathered and how is this information being used?

This notice applies to all information collected or submitted on our website. On some pages, you can order travel products, make requests, and register to receive materials. The types of personal information collected on these pages are:
  • Name(s)
  • Address
  • Email Address
  • Phone Number
  • Credit/Debit Card Information

11 Cookies

We, or a third party advertiser acting on our behalf, may place a "cookie" on your personal computer when you come to the site or visit a site on which we advertise. "Cookies" are small computer files that our computer sends to your computer and that your computer sends back to us each time you make a request from our site. We use these devices to collect data to help us personalize and improve your experiences on our site. Most Internet browsers automatically accept cookies. However, you can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the sites you visit. If you decide not to accept our cookies, your ability to use some features on our site may be impaired.

12 IP Addresses

We collect IP addresses for system administration as well as to prevent abuse.

13 Who will the information be shared with, if anyone?

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

14 Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

15 Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 13 years of age, and no part of our website is structured to attract anyone under 13 years of age.

16 What other information should I know about my privacy?

Our website contains links to other sites. Please note that when you click on one of these links, you are entering another web site for which we hold no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from ours.
We may disclose information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary. When we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

17 Dispute resolution

Any dispute relating to the content of this web site, shall be submitted to confidential arbitration in the State of Georgia. Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution, by emailing us at agent@travelpapa.com.

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