Frequently Asked Questions

  1. Airline Tickets
  2. Tours and Excursions
  • All questions
  • General
  • Change / Cancel / Refund
  • Restrictions
  • Payment
  • How Do I Contact You?
  • What Shall I Do If I Find a Mistake On My Airline Ticket?
  • What Happens If I Have a Medical Emergency?
  • What Happens If I Do Not Show Up For My Flight?
  • May I Change The Name On My Ticket?
  • How Do I Get My Seat Assignments?
  • How Do I Get a Special Meal For My Flight?
  • What Happens If My Ticket Cannot Be Processed?
  • Do I Have To Reconfirm My Flights In Advance?
  • What Happens If My Flight Has a Schedule Change?
  • Should I Get Travel Insurance For My Trip?
  • Will I Get Frequent Flier Mileage Credit For My Trip?
  • Do I Need a Passport or Visa For My Trip?
  • Does My Ticket Guarantee Travel To My Destination?
  • What Happens If I Do Not Have My Proper Documents?
  • Do I Have To Check-In For My Flights in Advance?
  • Where Do I Find Travel Advisories or Travel Warnings?
  • Do Airlines Spray Insecticides On Board The Aircraft?
  • Who Shall I Contact In Case of an Emergency During My Trip?
  • May I Take My Pet With Me On My Trip?
  • Will I Get a Paper Ticket or an e-Ticket?
  • What Shall I Do If I Have To Ship My Paper Ticket Back To You?
  • May I Void My Ticket After It Has Been Issued?
  • May I Cancel My Reservation and Have My Ticket Refunded?
  • How Do Void and Refund Transactions Work?
  • How Much Will It Cost To Change My Reservation?
  • May I Cancel or Change My Reservation Anytime?
  • What Happens If My Ticket Gets Refunded Due To an Airline Schedule Change?
  • What Happens If My Flight Gets Cancelled Due To Uncontrollable Circumstances?
  • Am I Able To Upgrade My Ticket?
  • May I hold a Reservation Without Payment?
  • May I Use an Airline Credit Voucher To Pay For My Reservation?
  • Is There a Cost For Processing an Airline Schedule Change on My Reservation?
  • Will You Explain these Multiple Charges On My Credit Card Statement?
  • What Is an International Transaction Fee?
  • Do I Have To Confirm My Credit Card Transaction?
  • Why Do I Have a Pending Hold On My Credit Card Account?
  • What Happens If I Do Not Agree With a Charge On My Credit Card Statement?
  • Do I Have To Pay For Shipping?
  • What Happens If an Airline Does Not Accept My Credit Card?
  • Do I Have To Contact My Bank Before I Purchase a Ticket?
  • What Happens If I Do Not Agree With a Charge On My Credit Card Statement?
  • How Much Baggage May I Take On My Trip?
  • What Are The Restrictions For Children and Infants?
  • What Are The Restrictions For Unaccompanied Minors?
  • How Far In Advance May I Book My Trip?
  • Are There Any Restrictions On Items That I Want To Take With Me On My Trip?
  • All questions
  • General
  • For Traveler
  • For Guide
  • I forgot my password, what should I do?
  • How much does it cost to register on TravelPapa Private Tour Guides?
  • How can I contact you if I have any questions?
  • Can I follow you on any other social networks for more information?
  • What currencies are available for paying for private guides’ services?
  • How can I add a profile photo?
  • How can I delete my profile photo?
  • How can I add a gallery?
  • What is the "Pay On The Spot" option?
  • What is the "Ask Guides" option?
  • Can I delete my profile account?
  • How do I get paid for my services?
  • Is it necessary to have a license/certificate to be a private guide on your website?
  • Can I remove bad client reviews?
  • Who can see my Profile page information?
  • How will my customers contact me?
  • Can I respond to a client review?
  • Can I deactivate my excursion once I placed it?
  • Can I save an excursion I’m currently creating and complete it later if I haven’t filled in all the fields?
  • Can my company register on your website?
  • I have created an excursion, but I can’t find my listing on your website. Why?
  • How often should I update my schedule?
  • How will I know that I have a new booking?
  • Where can I see my bookings’ details?
  • Can I e-mail my clients directly?
  • How fast will i receive money for my services after i completed the tour?
  • What details should I provide to register on TravelPapa Private Tour Guides?
  • What is "Personal Introduction"?
  • Can traveler leave a review on my tour after it was completed?
  • Can i offer my other services, like transfers, accommodation etc.?
  • I have registered on TravelPapa as a private tour guide, but my name is not shown in the list of the tour guides of my country. Why?
  • How can my guide’s profile be displayed on the homepage of TravelPapa?
  • Can I become a private guide once I registered as a traveler?
  • Can I buy tickets to the city I’m going to after my tour booking was paid?
  • Can I contact a private guide if I have some additional questions?
  • Can I e-mail a guide directly?
  • Is it necessary to register in order to book excursion or message a guide?
  • What payment methods are available for booking an excursion?
  • What if a private guide cancels my booking?
  • I don’t have a credit card, how can I book an excursion?
  • Can I cancel the excursion I have already booked and paid for?
  • Can I book an excursion and pay for it later?
  • Why is it necessary to be registered on TravelPapa Private Tour Guides?
  • Can I pay for excursion in another currency?
  • Can I pay directly to a guide?
  • Can I leave a review on a guide and his excursion? How?
  • How can I book an excursion?
  • How and where will I meet the guide on the excursion day?
  • Can excursion be paid by person who won’t participate in excursion?
  • Can I learn more details about excursion before booking it?
  • Can I get a refund if I’m not satisfied with excursion I have visited?
  • Why should I send a confirmation that the tour was completed?
  • What kind of information can I see in my Dashboard?
  • Who can see my profile page information?
  • What details should I provide to register on TravelPapa Private Tour Guides?
  • I came to the meeting point on the right time but the guide is absent, what should I do?
  • How can I find the most suitable offer on my destination?
  • Should I pay something additionally to the guide after excursion was held?
  • Can I buy tickets to the city I’m going to after my tour booking was paid?

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