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F.A.Q. (Frequently Asked Questions)

Can I redeem airline coupons or vouchers?

We are unable to accept airline issued vouchers or coupons. These must be redeemed directly through the issuing carrier

Can I choose my seats?

We will try to accommodate your seat request as much as possible, but please note :
Not all flights are available for online seat assignment.
Policies on advanced seating vary by airline. Some airlines assign seats immediately, others may only assign seats 90 days before the flight, and several airlines wait to assign seats until the day of the flight. For special seat assignments, such as seats for travelers with special needs, please call the airline directly.
Special seat requests may override frequent flyer and full price, unrestricted fare premium seating requests.

Can I choose to have a paper or E-ticket?

We are required to issue electronic tickets where eligible. However sometimes a ticket cannot be issued electronically and we must issue paper tickets due to the combination of airlines or destination.

There are additional fees associated with issuing a paper ticket. The fees cover the additional costs associated with the processing and handling of a paper ticket and ensure you receive your ticket in time for your trip.
The airline may assess an additional airline-imposed paper ticket fee ranging from $20.00 to $100.00 per paper ticket if e-ticketing is available. Please note paper tickets are not always available.

Can I get a refund? (Partial/full/fees/medical/bereavement)

Each ticket has specific rules and regulations in regards to refunds. Please check the rules for the fare that you have purchased. You can contact our customer service department for detailed information about your fare.
Some general information:
Airline tickets are non-transferable. Once issued the only person that can use that ticket or any resulting credit from that ticket is the passenger whose name appears on the reservation.
If a refund is granted for a paper ticket, the paper ticket MUST be sent back to us via traceable mail in order to process the refund. If the ticket is lost , no refund can be issued.
Any refunds, if eligible must be processed before the original travel date.
Airline tickets are not eligible for partial refunds. (e.g. if you use the first portion of the ticket, the remaining legs cannot be refunded)
If a ticket is refundable, there is a fee of $100.00 to process the refund in addition to the airlines fees.
For any waivers or special cases there is a fee of $25.00 per ticket imposed to process refunds.

Can I hold a reservation?

The airfare that you see online is instant purchase and cannot be held.
If you need to hold a reservation you may contact one of our live agents at 1877 700 3535 to Make a manual booking, however a service fee will apply.

Can I pay for my ticket with anything other than a credit card?

In certain cases we can accept Western Union or Paypal payments, but they will incur a processing fee.
For information you must contact the customer service department 877 700 3535.
For clients in Atlanta, Miami and Chicago , we can accept cash payments at our physical locations.

Can I travel with my pet?

We cannot make reservations for pets. Please contact the airline you wish to travel on BEFORE you purchase your ticket as each carrier has specific restrictions in regards to animals.

Can I upgrade my ticket?

Some airlines allow you to upgrade our tickets to business or first class tickets using miles. However this is entirely at the discretion of the carrier. It is advisable to check with the carrier directly.

Do I need a Passport to travel?

For all international travel it is necessary to hold a valid passport. Please check with your local passport office for precise details.

Do I need travel insurance?

With trip insurance, you may be able to recoup the cost of tickets or penalties if you must cancel due to an unanticipated event, such as an injury or sickness. Additionally, trip insurance provides emergency assistance while you are on vacation.

Some examples of covered reasons for trip cancellation/interruption include illness, injury or death of you, a family member or traveling companion; traffic accident en route to departure; a documented theft of passports or visas; mandatory evacuation; terrorism; and your home made uninhabitable by hurricane or natural disaster. See description of coverage for more information. (LINK)

Do you Offer Bereavement, Student or Senior Fares, Government and other Special Fares?

The airlines sometimes offer discounts for senior citizens, military personnel etc.
We do suggest you check the fares online at Travelpapa.com, as there may be published fares or special web fares that might be lower than these special fares. If you cannot find what you are looking for please contact our customer service department at 877 700 3535 and an agent will be happy to search for your particular fare.

How Do I Access and Print My Itinerary?

On the home page of Travelpapa.com you will see an area that you can enter your last name and reservation/confirmation number under «View Your Booking OnLine».
Here you can view, print and email a live version of your itinerary.

How do I book multiple flights or stopovers?

To make reservations for flights with more than one destination or a stopover, please choose the «multi-destination» option at the beginning of your search.

How do I contact you in case of an emergency?

Our telephone and chat lines are open from 8am - 9pm EST. You can call us using Skype, or regular telephone.
Our emails are monitored 24/7.
All this information can be found under http://www.travelpapa.com/contacts/

How do I enter Frequent Flyer Numbers?

You can enter your frequent flyer numbers in the process of making your booking. Sometimes due to the combination of carriers the booking engine will not accept the number. You can contact us via telephone, chat or email to add the number to your booking manually.

How do I make changes to my reservation?

Every airfare has a different set of rules. Changes must be made before the departure date on your ticket.
Please check with us by calling 877 700 3535 for the specific rules of your ticket. Then if eligible to make a change you will be instructed to send an email to confirm the changes you wish to make. The email should be sent to Agent@mynewtrip.com and must include the reservation number, the new dates and acceptance of the fees that are to be charged. *Please note that certain fare rules may not permit any changes to the booking.

How do I reconfirm my flight?

You can call the airline directly or our customer service department at 877 700 3535.

How do I request special meals or assistance?

Some of the special services such as meals and assistance can be requested on line at the time you make your booking. If you are not able to do so online you can contact our customer service department at 877 700 3535 or you can call the airline directly.

How do you verify my credit card?

We use several methods to verify a credit card purchase is legitimate. This includes, but is not limited to contacting the issuing bank, doing a 3 way telephone conversation with the bank and credit card holder or asking for a written authorization form.

How Far in Advance Should I Buy My Ticket?

Travelpapa.com does not have an advance purchase requirement to purchase tickets. Our rates are based on availability of seats.

How soon should I check in for a flight?

For domestic flights the recommended time is 2 hours and for international flights 3 hours. Some airlines have their own specific check in times, so it is advised that you contact the carrier directly for their recommended check-in time.

How do I book online?

To make a booking online, simply enter the cities and the dates in our simple search form. You can choose one way, Round trip or Multicity options depending on the flights you wish to make.
Enter the number of adults, children and infants and follow the easy instructions.

I am going to an unfamiliar country, should I take precautions?

It is always wise to do some research on the country you are visiting and making sure it is safe to travel there.
This link has some useful advice. http://travel.state.gov/ as always common sense should prevail when making a decision about travel.

I did not receive my confirmation email what should I do?

If you did not receive your email confirmation, please check in your Spam or Bulk folders. Emails can sometimes get filtered out. You can always look up your itinerary online and print a new copy, or call us and we can send you another email to an alternate address.

Is there a charge to ship a paper ticket?

We use Federal Express to ship tickets because it is the safest method of delivery.
Our charges are as follows:

My name is misspelled what should I do?

If you see that your name is wrong on your ticket please contact us immediately.
There are fees associated with name changes, and in some cases the name cannot be changed at all.
It is imperative that you enter the correct name when making a booking. Do not use a nick name.
The name you enter in the reservation must match your passport and government issued ID.

What are Electronic tickets and how do I use one?

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind we advise you to reconfirm 72 hours prior to the departure of your flight At the check-in counter present your itinerary and/or E-ticket number, present your passport, ID , and visa for the destination country (if required).
E- tickets are a very simple and worry free alternative to paper tickets and are available for 90% of all Travel.

What are the restrictions for Children?

Some airlines do provide discounts for children and infants. If a discount is available, our system will automatically calculate it for you.

Infants:
Infants with no seat are not required to pay for domestic flights (subject to change), however for international travel even with no seat an infant must have a ticket and pay the appropriate fees.
If you require a seat for your infant you must choose the CHILD option and the fare will be Calculated as a child fare.
There is a maximum of 1 infant per adult allowed to travel on one booking. Any child under the age of 2 is considered an infant and must not reach their 2nd birthday by the time the travel has been completed.
Some airlines require paper tickets for infants.

Children:
Between the ages 2-11 a passenger is considered a child. They must not reach their 12th birthday by the time the travel has been completed. If the passenger reaches the age of 12 before the return flight the airline will charge you at the airport for the full adult fare.
Some carriers will only allow 2 children per 1 adult.

Unaccompanied Minors:
If you wish to make a reservation for an unaccompanied child it is advisable to call our reservation Center. Children under age 16 are considered minors. Each carrier has specific rules and regulations regarding children traveling alone, and in some cases will not allow them on certain flights. It is important to check these rules carefully for the safety and protection of your child.
Most airlines charge additional fees for unaccompanied children.

What are the restrictions for Credit Card acceptance?

Some airlines do not take some credit cards. For example, some airlines do not take Discover or Diners club. If we come across such a case we will hold the reservation until a new credit card can be updated. However, we can not guarantee the fare until the time of ticketing.
Every effort is made to avoid such discrepancies, but due to the ever changing business alliances between airlines and credit card companies we cannot monitor this 100%.

Why was my credit card declined?

Your credit card may be declined for a number of reasons. The issue is not just limited to insufficient funds, but can be caused by something as simple as entering an incorrect expiration date, security code or selecting the wrong credit card type.
Make sure your credit card information is accurate and up-to-date. Double-check the card type (for example, MasterCard, Visa, or American Express), the account number, the expiration date, and the security code, as well as the billing address associated with the card. In addition, address verification isn't available for certain types of cards. In this case, you will need to use another credit card with a verifiable billing address.

Check with your bank
Make sure that your account has sufficient funds to make the purchase. If you do have enough funds, also confirm that you have not reached your bank's daily spending limit (if there is one) if you are using a debit card. You may need to consult with your card-issuing bank to find out more about your daily spending limits.
If you have sufficient funds and have not reached your daily spending limit, then your credit or debit card company may have placed a block on your account. Contact your credit or debit Card Company to notify them of your order. The card-issuing bank's customer service phone number should be visible on the back of your card.
If your credit or debit card is new or recently reissued, make sure that it has been activated.

What happens if I lose my paper ticket?

We send our paper tickets with Federal Express, proof of signature required to ensure safe delivery.
If a ticket is lost contact us immediately. Each airline has a different procedure to re-issue a lost ticket all will charge a fee; some will require you to purchase a new ticket.
Do not lose your ticket at any cost.

What happens if I miss my flight?

The formal rule if you miss your initial flight is that you lose the entire value of the ticket. However, some airlines will make an exception and let you fly stand-by on that same day. This is at the discretion of the airline.
If you miss your flight because of delayed flight caused by the airline then the airline is responsible for find you another way to reach your destination. Please contact the airline directly.

What happens if the fare drops after I purchase my ticket?

Airfares change throughout the day, based on demand for the flight and the airlines' right to change them at any time.
At the time of your fare search and when you bought your ticket, our display showed the lowest fare available for purchase for the time and dates you requested.

What is My Baggage Allowance?

The baggage allowances have changed drastically for domestic and international flights.
For the most accurate information please contact the airline directly to ask about their restrictions.
(link to airline phone numbers?)

What is the difference between published and special fare?

Published fares are on sale by the airline and special fares are negotiated discounted rates not available directly from the airline.

What should I know about one way travel?

Many countries require special documentation for entry with a one-way ticket. Some countries have added this requirement recently for security reasons. Passengers are responsible for securing any required entry documents prior to departure.
Penalties will not be waived for passengers who do not have the correct travel documents.

What special visa or travel document will I need?

Please contact the respective Consulate for any Visa or Entry requirements. Each country has different entry requirements based on your nationality. Please REMEMBER it is your responsibility to ensure that you have the right travel documents before you check-in. The Tickets may not be refundable if you are not allowed to travel due to lack of correct documentation.

Transit Visa - Many countries require a Visa if you are changing flights in that country. Please again ensure you have the right documents. Otherwise the airline may refuse to board you.

For detailed information on Visa requirements, please click on one of the links below: If you are a US citizen click here : http://travel.state.gov/travel/tips/brochures/brochures_1229.html

If you are a citizen of any other country besides United States, click Here: http://www.projectvisa.com/

To apply for a Visa and to locate the embassy of the country, click on this link: http://embassyworld.com/

Why am I required to fill out an authorization form?

We need to ensure that the person purchasing tickets is really who he or she says. Although we have multiple other means of verifying someones credit card information, our last resort is to ask for an authorization form. We realize that this causes inconveniences to our customers and creates more work for everyone involved but we feel it is our duty to do everything possible to combat fraudulent transactions, for the protection of both the credit card holder and us.

Why did I have a schedule change on my flight?

Airlines change their schedules periodically to keep up with demand of certain routes. This is unavoidable. If there is a change in schedule we will notify you and try to re-accommodate your original travel plans to the best of our ability. We are limited to what the airline offers us.
Please reconfirm your flight directly with the airline to ensure any last minute changes have not affected your schedule.

Why do I have multiple charges on my credit card?

In some instances we are required to break the total charge down into 2 charges. The total will be the amount you agreed to pay on our website, not a penny more.

Why don't I recognize the name of the airline?

In order to preserve the low rates negotiated with the airlines, we are not allowed, for certain routes and dates, to display the name of the airline. Be assured that all our special fares are with large well known and established airlines.

Why is a fare shown then not available?

Fares and itineraries sometime show as available when we initially search that airlines system. However, when we try to reconfirm it the flight is not actually there. This usually happens when the link to the airline system goes down or when the seats are so limited that someone else purchased the last available seat.

What do I need to know about the new entry formality (ESTA) required for the United States from 12 January 2009?

If you are traveling to or via the United States and if you come from a country that is part of the Visa Exemption Program, from 12 January the Electronic System for Travel Authorization (ESTA) replaces the form that has until now been completed on the plane.

If you travel to the USA from 12 January 2009, it is essential that you complete the ESTA form before you travel in order to receive travel authorization that must be printed off.
(https://esta.cbp.dhs.gov/esta/esta.html?_flowExecutionKey=_cA6A9D987-C369-473D-A354-E9329F6C767D_kF7140D77-F93C-7EB6-CF97-A12B5E453BC1)

You must take this travel authorization with you when you travel. If you do not have this document or if it is invalid, the airline company may refuse to allow you to board the aircraft.

The form must be filled out at the latest 72 hours prior to departure, but it is recommended that you complete it as soon as you plan your journey.

This procedure applies to adults and children (whatever their age). The information requested includes passport number and country of residence.
In most cases, electronic travel authorization is granted online almost immediately by specifying «authorization approved». It is valid for a period of two years or until expiry of the passport.

For further information, please click on the Visa Exemption Program link. (http://www.cbp.gov/linkhandler/cgov/travel/id_visa/esta/about_esta/esta_intro/esta_english.ctt/esta_english.pdf)
 
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